Privacy Policy

(Effective January 24, 2023)

Last modified May 27, 2025

Our Home is committed to the privacy and security of personal information. The purpose of this Privacy Policy (“Policy”) is to provide you with information about how Our Home collects, uses, discloses, and safeguards certain of the personal information and data (collectively, “personal information”) it gathers. It also describes options you have concerning your personal information. In general, our processing of personal information is designed to improve the purchasing experience of consumers and to provide relevant information about our products, services, and promotions.

If you are a resident of the European Economic Area (“EEA”), United Kingdom (“UK”), or Switzerland the provisions at sections 18, 19, and 21 apply regarding the collection, use, and disclosure of Personal Data that we obtain about you through the Our-Home.com website (“Website”).  If you are a California or Texas resident the section 15 and 16 apply regarding your consumer rights and submitting consumer rights requests. The general provisions of this Policy at sections 1 to 14 continue to apply, except as modified by the subsections listed under “For California and Texas Residents” and “For UK / EEA / Swiss Residents.”

Table of Contents 

1. About this Policy
2. Personal Information We Collect 
3. Retention
4. Why We Collect Your Personal Information 
5. Sources of Personal Information 
6. Disclosure of Personal Information 
7. Cookies, Linked Websites and Other Tracking Technologies
8. Our Website and Children
9. Security
10. Applicable Law
11. Notice to Website Users Located Outside the U.S.
12. Complaints
13. Contact Us
14. Changes to this Privacy Policy
    For California and Texas Residents:
15. Your Consumer Rights 
16. Submitting Consumer Requests
    For UK/ EEA/ Swiss Residents:
17. Transfers of Your Personal Information
18. Personal Information We Collect
19. How We Use Personal Information
20. Legal Basis For Using Your Personal Information
21. Disclosures of Personal Information
22. Data Subject Rights 
23. Direct Marketing

1. About this Policy

This Policy describes the privacy practices of Our Home and its subsidiaries, divisions, and affiliates (collectively and/or individually, “Our Home”, “Company”, “our”, or “we”). Our Home is the controller and responsible for this Website. 

Except as otherwise provided, it applies to our interactions with our customers and visitors, as applicable, including, but not limited to:

• Use of our Website including any data you may provide when you “Contact Us” through our Website, including mobile websites, applications
• Visits to our stores/locations or attendance at one of our events
• Phone and email communications
• Social media interactions on our Website and other third party websites like Facebook, YouTube, Pinterest, Google+/Currents, Instagram and Twitter
• Viewing our online advertisements or emails
• Through our authorized service providers

Please read this Policy carefully before using the Website or submitting information to us. By accessing or visiting the Website, you indicate your understanding that the collection, use, and disclosure of your information is subject to the terms of this Policy and our Terms of Use. Except as otherwise noted, any capitalized terms not defined in the Policy have the meaning set forth in the Terms of Use. If you do not consent to the collection, use, and disclosure of your information as described in this Policy, please do not provide us with such information. The nature of our business requires that we gather and maintain information that is of a personal nature that you may wish to keep protected. 

This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or disclose data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit. This Policy does not apply to third-party websites accessible through our Website or other applications.

2. Personal Information We Collect

As described below, Company may collect, use, store and transfer the following categories of personal information (“PI” or “personal information”).  We may add to the categories of personal information we collect about you. In that case, we will inform you.  

Identifiers and Contact Information. This category includes names, addresses, telephone numbers, mobile numbers, email addresses, signatures, account names, dates of birth, bank account information, and other similar contact information and identifiers. 

Protected Classification Information. This category includes characteristics of protected classifications under California or federal law.

Commercial Information.  This category includes, without limitation, products and services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. 

Education Information. This category includes, without limitation, information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, Sec. 1232g; 34 C.F.R. Part 99).

Internet or Other Electronic Network Activity Information. This category includes, without limitation, browsing history, search history, or a consumer’s interactions with a website, application, or advertisement. 

Geolocation Data. Such as location information when using one of our apps.

Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information. This category includes, for example, information collected from voicemail messages, while speaking with one of our service representatives, and/or by video camera.

Biometric Information. This category includes, without limitation, an individual’s physiological, biological, or behavioural characteristics used or intended for use – singly or in combination with each other or with other identifying data – to establish individual identity.  

Professional and Employment-Related Information. This category includes, without limitation, information regarding job applications, information related to onboarding for payroll and benefits, and information needed for evaluating performance. 

Sensitive Personal Information. This category includes: 

• social security, driver’s license, state identification card, or passport number;
• log-in, financial account, debit card, or credit card number, in combination with any required security or access code, password, or credentials allowing access to an account;
• precise geolocation;
• racial or ethnic origin, citizenship or immigration status, religious or philosophical beliefs, or union membership;
• content of mail, email, and text messages unless the Company is the intended recipient of the communication;
• genetic data;
• biometric information; and
• information concerning health and sex life or sexual orientation.

Consumer Profile.  This category includes information drawn from any of the categories above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, and behaviors.

NOTE: Personal information does not include certain categories of information, such as publicly available information from government records, and deidentified or aggregated consumer information.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

3. Retention 

We retain your personal information for as long as needed to achieve the purpose(s) for which it was collected or compatible purposes which may include to process your order, manage your relationship with the Company, and otherwise operate our business, and in accordance with the Company’s data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors, such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. 

4. Why We Collect Your Personal Information

Set forth below are the business or commercial purposes for which we have or will use the PI we have collected about you. We may, in the future, use your PI for additional or different purposes. Before doing so, we will inform you and obtain your consent when required by law.

• To provide you with information, products or services that you request from us.
• To fulfil or meet the reason for which the information is provided. For example, if you purchase a product from us, we will collect your address for shipping purposes or to fulfil our tax collection and reporting obligations.
• To contact you and/or provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
• To engage in marketing activities, including to help design products and services appropriate for our clients.
• To communicate with you via social media concerning our products and services.
• To carry out our obligations and enforce our rights including those arising from any contracts entered into between you and us, including for billing, payment, and collections.
• To review, improve, and monitor our Website, applications, online services, and overall client experience, including to provide customization to meet specific needs, ensure a consistent experience, and assess trends, interests, and demands of clients.
• To provide customer service and engage in quality control activities concerning our products and services.
• For testing, research, analysis and product and service development.
• For consumer research across various topics including innovation, renovation, marketing and communication.
• To share coupons and/or product samples
• Additional content gathering, including encouraging ratings and review after purchase of our product 
• To respond to law enforcement requests and as required by applicable law, court order, governmental regulations, or other lawful processes.
• As described to you when collecting your personal information or as otherwise set forth in the California Consumer Privacy Act, as amended, or applicable law.
• To process applications for employment, as well as to evaluate and improve our recruiting efforts.
• As necessary or appropriate to protect the rights, property, security, and safety of us, our employees, our consumers, our information systems, and the public.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

5. Sources of Personal Information

The categories of sources of PI are described below. The examples provided are for illustration purposes and are not exhaustive.

• You. Examples of when we collect PI about you include:
• During a website visit, when you complete a web-form, or when you visit us at one of our stores, locations, or participate in an event.
• If you upload or share a photo, submit a request, submit information, or post other digital content through one of our Website, or via social media interactions on third party websites like Facebook or Twitter.
• If you participate in a sweepstakes, contest, promotion, program, clinic, or workshop.
• If you apply for or inquire about employment. See our Applicant Privacy Policy.
• In connection with your interactions with us as a registered user of our Website we may use tracking tools like browser cookies, flash cookies, and web beacons.  See the Cookies, Linked Websites and Other Tracking Technologies section below for additional information.
• Your friends and family, such as when they provide your information through one of our refer-a-friend type features or programs. Persons who share such information in connection with those features or programs should only submit email addresses of individuals with whom they have a close personal or family relationship, who would be interested in receiving the communication, and who have authorized the sharing of their email address.
• News outlets
• Social media and related services
• Advertising networks
• Data analytics providers
• Data brokers

6. Disclosure of Personal Information

In general, we will not disclose your personal information except with your consent or as described in this Policy. We may disclose your personal information for the same reasons that we may use it, as described in this Policy, which includes disclosing it to our affiliates and non-affiliates, as we deem necessary to carry out those purposes. We endeavour to choose affiliates and non-affiliates whose standards for the protection of data match ours.   

The following chart describes the categories of personal information we have collected or may collect about you and, for each category, identifies the categories of third parties to whom we may disclose that information and the purposes for such disclosure.  

7. Cookies, Linked Websites, and Other Tracking Technologies

This section should be read in conjunction with our “Cookies Settings” which can be found on the footer of our Website and which sets out additional information such as the cookie name, type, use, third party and duration. We use cookies, pixels, web beacons and other web technologies (collectively, “Cookies”) to collect and store certain types of information when you visit the Website.   Examples of this information may include: the number of visitors to the Website or to sections or pages within the Website, patterns of traffic flowing through the Website, length of time spent on the Website, or in sections or pages of the Website, the other sites that refer visitors to the Website, the pages of the Website that visitors frequently use as entry and exit points, and utilization of the browser and operating systems and versions used by visitors to the Website. We use this information to remember your user preferences, improve the quality of your visit, record the website pages you view, remember the name or address you entered during a visit, and/or deliver ads that are targeted to your interests and browsing activity.  You can alter the technologies used during your visit through our Cookie Settings menu, which is presented in the pop-banner that appears when you visit the Website.  

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout. 

We use the following Cookies:

Strictly necessary Cookies. These are Cookies that are required for the operation of our Website. These essential Cookies are always enabled because our Website won’t work properly without them. They include, for example, Cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services. You can switch off these Cookies in your browser settings but you may then not be able to access all or parts of our Website.   

Analytical or performance Cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality Cookies. These are used to recognize you when you return to our Website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting Cookies. These Cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.

Third Party Cookies.

Please note that the third parties may also use Cookies, over which we have no control. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party Cookies are likely to be analytical Cookies or performance Cookies or targeting Cookies. Please see our “Cookies Settings,” which can be found on the footer of our Website, for further information and to manage or deactivate the use of third-party advertising Cookies. 

Choices about Cookies

You can choose which analytical, functionality and targeting Cookies we can set by clicking on the button(s): Strictly necessary Cookies ALWAYS ACTIVE; Analytical or performance Cookies OFF; Functionality Cookies OFF; and Targeting Cookies OFF. You can also choose to “Reject All” Cookies in the cookie banner. You can set your browser to disable Cookies, but some portions of this Website (and possibly other sites) may not work properly if you do this. Except for essential Cookies, the expiry period for all Cookies is also set out in our “Cookies Settings,” which can be found on the footer of our Website. 

If you would like more information about this practice, and your choices and how they relate to this practice, please contact us by emailing us at info@our-home.com.

Social Media.  This Website may use social media plugins (e.g. Facebook and LinkedIn) to enable you to easily share information with others. When you visit our Website, the operator of the social media plugin can place a Cookie on your computer, enabling that operator to recognize individuals who have previously visited our Website. If you are logged into the social media website (e.g. Facebook, Twitter) while browsing our Website, the social media plugins allow that social media website to disclose data about your activities on our Website with other users of their social media website. For example, Facebook Social Media Plugins allow Facebook to show your likes and comments on our pages to your Facebook friends. Facebook Social Media Plugins also allow you to see your friends’ Facebook activity on our Website. We do not control any of the content from the social media plugins. For more information about social media plugins from other media websites you should refer to those sites’ privacy and data/information processing statements/policies.

Third Party Website Links. Some portions of our Website may contain links to other websites on the Internet that are neither maintained by us nor under our control. Such links do not constitute an endorsement by us of those other websites, the content displayed therein, or the persons or entities associated therewith. You acknowledge that we are providing these links to you only as a convenience, and you agree that we are not responsible for the content of such websites. Your use of these other linked websites is subject to the respective terms of use and privacy policies located on the linked websites.

Email and SMS Communications. We may collect your email address via Cookies on our Website through the use of trusted third-party partners.  These partners may combine your email information with other information they have access to, such as mailing addresses, to enable us to send relevant marketing offers to you via direct mail. 

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our Website and may prompt communications such as cart abandoned messages. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number and when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. 

Do Not Track

“Do Not Track” is a privacy preference that you can set in your Internet search browser that sends a signal to a website that you do not want the website operator to track certain browsing information about you. However, because our Website is not configured to detect Do Not Track signals from a user’s computer, we are unable to respond to Do Not Track requests.

8. Our Sites and Children

We do not knowingly collect or solicit PI from children under 13 years of age. We are concerned about the safety of children when they use the Internet and will never knowingly request PI from anyone under the age of 13. If the parent or guardian of a child under 13 believes that the child has provided us with any PI, the parent or guardian of that child should contact us and ask to have this PI deleted from our files. If we otherwise obtain knowledge that we have PI about a child under 13 in our files, we will delete that information from our existing files so that it is not in retrievable form.

9. Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your PI to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

No system for safeguarding personal or other information is 100% secure and, although we have taken appropriate steps to secure your personal information, we cannot fully eliminate security risks. 

Please recognize that protecting your personal information is also your responsibility.  We ask you to be responsible for safeguarding the password, security questions and answers, and other authentication information you use to access your accounts with us.

10. Applicable Law

This Policy is governed by the laws of the State of New York, without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Privacy Policy shall lie exclusively with the state and federal courts within New York. If any provision of this Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect.

11. Notice to Website Users Located Outside the U.S.

The Company operates in accordance with the laws of the U.S. When you access our Website from outside the U.S., we may transfer the PI that we collect from you to a location outside of your jurisdiction, including the U.S. The data protection laws in these jurisdictions may not provide you with the same protections as those of your jurisdiction. By using this Website you acknowledge that these laws may provide a different standard of protection and you consent to the transfer of your personal data to other jurisdictions, including the U.S.

Our Home is committed to resolving complaints arising out of the processing of non-HR Personal Data. You may submit a complaint to us by emailing us at info@our-home.com. 

In the event we are unable to satisfactorily resolve your complaint, you may contact VeraSafe to assist you in resolving your complaint at Data Protection and Privacy Compliance Solutions | VeraSafe. 

12. Complaints

Our Home is committed to resolving complaints arising out of the processing of non-HR Personal Data. You may submit a complaint to us by emailing us at info@our-home.com. 

In the event we are unable to satisfactorily resolve your complaint, you may contact VeraSafe to assist you in resolving your complaint at Data Protection and Privacy Compliance Solutions | VeraSafe. 

13. Contact Us

If you have additional questions, you may call us at (800) 689-6823 or reach us by email at info@our-home.com. 

You can write to us at:

Our Home

712A Main Street  

Boonton, NJ 07005

Attention: Legal Department

14. Changes to this Privacy Policy

From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy Policy by posting an updated version on our website. Please check our Website periodically for updates.

FOR CALIFORNIA AND TEXAS RESIDENTS

This section applies only to California and Texas residents.  It supplements and amends the information contained in the Policy with respect to such individuals.  The other provisions of the Policy continue to apply, except as modified in this section.

 Shine the Light [California residents only].  California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes.  Such requests must be submitted to us in accordance with the instructions in the Contact Us section of this Policy.  Please mention when contacting us that you are making a “California Shine the Light” inquiry.  Within 30 days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties.  This request may be made no more than once per calendar year.  We reserve our right not to respond to requests submitted other than in accordance with the instructions specified in this paragraph.  

Eraser Law [California residents only].  If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California law permits you to request and obtain removal of content or information you have publicly posted.   You may submit your request using the contact information at the end of this Policy.  Please be aware that such request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

15. Your Consumer Rights 

You may have certain rights related to your personal information, subject to certain exceptions. Specifically:

Right to Know. You have the right to request that we disclose the following to you upon receipt of your verifiable consumer request:  

• The categories of personal information we have collected about you
• The categories of sources from which we collected that information
• The business or commercial purposes for collecting, selling, or sharing that information
• The categories of personal information we sold or disclosed for a business purpose
• The categories of third parties to whom we sold or disclosed that information 
• The specific pieces of personal information we collected about you

If you previously provided us your personal information, and that information is available in a digital format, you may have the right to obtain a copy of the information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another person without hindrance.

 Right to Delete. You have the right to request that we delete your personal information from our records, subject to certain exceptions.  Upon receipt of a verifiable consumer request, and as required by applicable law, we will delete and direct any service providers to delete your personal information. 

 We are not required to comply with deletion requests if we, or our service providers or contractors, need the subject information in order to:

• Complete the transaction for which the personal information was collected, provide a good or service requested by you or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between us and you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity.
• Debug to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us and compatible with the context in which you provided the information to us.
• Comply with a legal obligation.
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Right to Correct.  You have the right, subject to certain limitations, to request that we correct any inaccurate personal information we maintain about you.  Upon receipt of a verifiable consumer request, and as required by applicable law, we will take appropriate steps to respond to your request. 

Opt-Out of the “Sale” or “Sharing” of Personal Information or Use of Such Information for “Targeted Advertising” or “Profiling”.   We engage in common marketing and advertising practices to provide more relevant content and ads to users of our websites and services.   Certain of these practices may involve the “selling” or “sharing” of personal information, as those terms are defined in the California Consumer Privacy Act, as amended (“CCPA”), or the use of such information for “targeted advertising” or “profiling,” as those terms are defined in the Texas Data Privacy and Security Act (“TDPSA”).  We do not sell personal information under the more commonly understood meaning of that word – i.e., providing personal information to third parties in exchange for money.  Nor do we have actual knowledge of selling or sharing personal information of minors under the age of 16.  To opt-out of the selling or sharing of your personal information, or use of that information for targeted advertising or profiling, please contact us at (800) 689-6823 or email us at info@our-home.com.  Note: We also treat Global Privacy Control browser signals as opt-out of sale/sharing requests and process these requests in a “frictionless manner” (as defined under the CCPA).  To opt-out via the Global Privacy Control, please follow the instructions available here. 

 Right to Consent to or Limit Use or Disclosure of Sensitive Personal Information.  You may have the right, subject to certain exceptions, to consent to or request limitations on the use and disclosure of your sensitive personal information, as that term is defined under applicable law.  We do not use sensitive personal information to infer characteristics about data subjects nor for purposes other than those set forth in Section 7027(m) of the CCPA regulations.  Upon receipt of a verifiable consumer request, and as required by applicable law, we will take appropriate steps to respond to your request.   Additionally, where required by applicable law, we will process your sensitive personal information only with your consent.

Right Against Discrimination. You have the right not to be discriminated against for exercising any of the rights described in this section. For example, we generally will not provide you a different level or quality of goods or services if you exercise these rights. 

16. Submitting Consumer Rights Requests

To submit a consumer rights request, please contact us at (800) 689-6823 or email us at info@our-home.com.  

Verification.  We reserve the right to only respond to verifiable consumer requests.  A verifiable consumer request is one made by:

• the consumer who is the subject of the request,
• a consumer on behalf of the consumer’s minor child, or 
• a natural person or business entity authorized to act on behalf of a consumer. 

To verify your identity, we may ask you to verify personal information we already have on file for you. If we cannot verify your identity from the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes.  Making a verifiable consumer request does not require you to create an account with us.   Additionally, you will need to describe your request with sufficient detail to allow us to review, understand, assess, and respond.  

Authorized Agents.  You may authorize a natural person or business entity to act on your behalf with respect to your rights under this section. Unless you have provided the authorized agent with a qualifying power of attorney, you must provide your authorized agent written permission, signed by you, to act on your behalf and verify the authorized agent’s identity with us.  We reserve the right to deny requests from persons or businesses claiming to be authorized agents that do not submit sufficient proof of their authorization.

We may not be able to respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Our Response.   You may have the right, subject to applicable law, to submit up to two (2) requests per year free of charge.  We reserve the right to charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded.  If we determine that a request warrants a fee, we will attempt to notify you as to why we made that decision and provide a cost estimate before completing your request.  We will endeavor to respond to a verifiable consumer request within forty-five (45) calendar days of receipt, but we may require an extension of up to forty-five (45) additional calendar days to respond and we will notify you of the need for the extension.

If you have an account with us, we will deliver our written response to that account.  If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.  In the event we deny your request, in whole or in part, we will explain the bases for that denial.  

Appeal of Our Response.  In the event you believe we have erroneously denied your request, in full or in part, you may, within 60 days of receipt of that denial, submit an appeal by calling us at (800) 689-6823 or submitting a request using the DSAR form available on the Website.  In your appeal submission, please explain why you believe our decision to deny your request was incorrect and please provide any additional information you believe we should consider in connection with your appeal.   Within 60 days of receipt of your appeal, we will advise you in writing of any action we have taken, or refrained from taking, in response to your appeal, along with an explanation of why we have taken, or refrained from taking, such action.  

Questions

If you have questions about this Policy, please contact us as described above in the Privacy Policy.

17. Transfers of Your Personal Information

Our-Home.com is hosted in the U.S. When you visit our Site or submit Personal Information to our Site, Personal Information we collect or you submit is transferred out of your jurisdiction to the U.S., which may not have data protection laws offering the same level of data protection as your country, for processing and storage. We may transfer Personal Information to our subsidiaries or related entities, data processors, or other third parties located outside the U.S. for processing or storage. In the event of an onward transfer, we will do so in accordance with applicable data protection regulations to ensure it receives a similar degree of protection as provided by the data protection laws of your jurisdiction.

When you visit or interact with certain features on our Site, such as a third-party link or social media widget, third parties may collect or access your Personal Information to provide you with certain services, content or information. These third parties may transfer your information to a third country, which may not have data protection laws offering the same level of data protection as your country, for processing or storage. Please see the privacy policies of these third parties for additional information, as well as our Cookie Settings, which can be found on the footer of our Website. 

18. Personal Information We Collect

As described below, Company may collect, use, store and transfer the following Personal Information: 

• contact details such as name, email address, mailing address, phone number, company and title
• product-related incident information, commercial information such as browsing habits, interactions, and purchasing history 
• IP address, geographic location data such as country, city and postal code 

You are not required to provide any of the Personal Information listed above; however, if you choose not to provide certain information when requested, we may be unable to send you products or information, respond to your inquiry, or provide certain Site features.

Our Site uses cookies and other web technologies that collect and store certain information, including Personal Information, when you visit or use the Site. Please see section 7 (Cookies, Linked Websites and Other Tracking Technologies), above, and our Cookie Settings, which can be found on the footer of our Website, for a list of the information we collect and how you can manage these technologies. 

19. How We Use Your Personal Information 

In general, we use Personal Information we collect only for the purpose it was collected, for compatible purposes, as permitted or required by law, as necessary to carry out our contractual duties and obligations, and as otherwise provided in this Policy. For example, we use Personal Information for the following purposes: 

• Processing, managing, and responding to Data Subject requests for information, assistance, or for product or services orders
• Communicating with you 
• Protecting against and preventing fraud and illegal activity
• Protecting our interests and legal rights; investigating allegations; responding to subpoenas
• exercising, establishing or defending legal claims 
• For other everyday business purposes including security, IT and website administration, corporate governance, auditing, human capital analytics, and reporting obligations 
• To respond to lawful requests from public authorities including to meet national security, public interest or law enforcement requirements 
• As necessary, to comply with our regulatory or legal obligations or operational needs 
• Conduct research and analysis related to, and manage and improve, our Site, mobile applications, products, services, advertising, ecommerce product listings, promotions and sales, and understand how you interact with us through social media platforms, including content by understanding how people use our Site, mobile applications, products and services and engage with us using social media and advertising
• Implement other activities disclosed at the time you provide your information
• Provide you with information about our company, products, services, promotions and other special offers, including through the delivery of targeted advertising
• Review ad performance, delivery verification and measurement

We will process your Personal Information for the purpose for which we collect it and for further purposes only if we deem them compatible with that original purpose. Please note, we may process your Personal Information without your knowledge or consent when required or permitted by law.

20. Legal Basis For Using Your Personal Information

We process your Personal Information for a variety of purposes, as outlined above, where we have a lawful basis to do so. This generally includes but is not limited to: 

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: We may use your Personal Information where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your Personal Information for our legitimate interests. We do not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
• Legal obligation: We may use your Personal Information where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
• Consent: We rely on consent only where we have obtained your affirmative consent to use your Personal Information for a specified purpose, for example if you subscribe to an email newsletter.

The following identifies the purposes for collecting and processing your Personal Information and the lawful bases we rely on to do so. You may obtain information regarding how we assess our legitimate interests or to object to our processing your Personal Information when we rely on our legitimate interests by contacting us by email to Email: info@our-home.com.

When there is an obligation arising from a contract entered into between you and us:

• To provide you with information about products and/or services which you request from Us;
• To notify you about changes to our products and/or services.

When necessary for our legitimate interests:

• For marketing purposes, to provide you with information about products and/or services which We feel may interest you;
• For the purposes of profiling and for analysing our customer demographics;
• To ensure that content from our Site is presented in the most effective manner for you and for your computer; and
• To allow you to participate in interactive features of our service.

When you consent:

• For certain types of targeted marketing and advertising purposes which are subject to your consent; and
• To allow us to contact you to discuss your product query or complaint received via our “Contact Us” form on our Site or social media and to follow up afterwards with a short survey.

When there is a legal and/or regulatory obligation:

• To comply with applicable laws where we are obliged to retain and/or disclose certain information; and
• For internal and external auditing purposes.

21. Disclosures of Personal Information

In general, we do not sell, trade or otherwise disclose Personal Information to unaffiliated third parties except with the Data Subject’s consent, as described in this Policy, or as required or permitted by law. We may disclose Personal Information for the same reasons that we may use it as described in this Policy, which includes disclosing it to our affiliates and non-affiliated entities as we deem necessary to carry out those purposes. The categories of third parties to whom we may disclose Personal Information include, but are not limited to:

• Third party controllers including legal counsel; consultants; insurers; investigators; parties to an investigation, claim or controversy; business partners, or professional services providers (e.g., accountants). 
• Third parties as you direct. 
• Third party processors or agents who perform services on our behalf pursuant to our written instructions (e.g., payment processors, data storage providers, IT and software service providers, shipping and fulfilment services, advertising and marketing vendors). 
• Government agencies, law enforcement, courts, mediators or arbitrators. We may disclose Personal Information in response to lawful requests by public authorities including to meet national security or law enforcement requirements. 
• Third parties in connection with certain business transactions such as a sale, acquisition, merger, or change in control, or in preparation for any of these events. In such cases, we will take appropriate steps under the circumstances and to the extent possible to ensure that the recipient agrees to provide privacy protections substantially similar to those established by this Policy. Any entity that acquires all or substantially all of our assets will have the right to continue using your data consistent with this Policy or as otherwise agreed to by the Data Subject 
• We may disclose or make public aggregate, de-identified or anonymized data derived from Personal Information. Such information, however, will not identify the Data Subject or any other individual.

Some of these third parties may transfer your Personal Information out of the EEA, UK, or Switzerland to another jurisdiction for processing or storage.

22. Data Subject Rights 

You have certain rights under applicable law with respect to your Personal Information, subject to limitations. These include the right to:

1. Obtain confirmation as to whether we are processing your Personal Information, receive access to the Personal Information and information about that processing, and obtain a copy of the Personal Information in a commonly used electronic form.
2. Request correction of incomplete or inaccurate Personal Information we hold about you.
3. Request a restriction on the processing of your Personal Information in certain limited circumstances. 
4. Object to the processing of your Personal Information carried out in the public interest, based on our legitimate interest or those of a third party, or for purposes of direct marketing. You may obtain information regarding how we assess our legitimate interests or object to our processing your Personal Information when we rely on our legitimate interests by contacting us by email to Email: info@our-home.com. 
5. Request the erasure or deletion of your Personal Information, subject to certain exceptions.
6. Receive your Personal Information, which you provided to us, in a structured commonly used machine-readable format and to transmit that Personal Information to another data controller where processing is based on your consent, pursuant to performance of a contract, or where the processing is performed by automated means. 
7. Not to be subject to a decision based solely on automated processing, including profiling, which produces a legal effect concerning you or similarly significantly affects you.
8. Withdraw your consent where processing is based on consent. 
9. Lodge a complaint with the appropriate authority in your jurisdiction. 

To exercise any of these rights, please contact us by email to Email: info@our-home.com .

23. Direct Marketing 

During the “Contact Us” process on our Site when your Personal Information is collected, you may be asked to indicate your consent to and any preferences for receiving direct marketing communications from Our Home for example, via Email, SMS or post.

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications. 

Third-party marketing 

We will get your express consent before we share your Personal Information with any third party for their own direct marketing purposes. 

Opting out of marketing 

You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us by email to Email: info@our-home.com.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.